Introduction

Board of inquiry of quality of service of city of 10 thousand lis of travel announces Chinese quality to serve result of quality investigate publicly and privately to Guangzhou city yesterday, overall percent of pass is quality of Guangzhou city service 84.5% , reduced than 2006 2.1% .

Report from our correspondent (reporter / Zheng Jia glad) board of inquiry of quality of service of city of 10 thousand lis of travel announces Chinese quality to serve result of quality investigate publicly and privately to Guangzhou city yesterday, overall percent of pass is quality of Guangzhou city service 84.5% , reduced than 2006 2.1% . Among them, the service quality to Guangzhou railway station feels member of board of inquiry well-content, and the after service quality of door of guard against theft is the poorest.

Arrive from May 25 yesterday, city of 10 thousand lis of travel serves Chinese quality Guangzhou of march to of quality board of inquiry, undertook to the window unit of this locality and service industry bright check, passed a phone to undertake to hot lines of 30 24 hours of after service at the same time dark visit.

Action small constituent fastens railway station of inn of 4S of pair of communication industry postal service hall, car, Guangzhou to wait undertook bright check, percent of pass is 86% . Among them, the service quality of communication industry is the poorest. Investigation personnel height evaluates the service quality of Guangzhou railway station, investigation personnel bright check just rained that day, railway station staff member and police see shape lets the person on square take shelter from rain into waiting room, no matter you have a bill, and order is safeguarded very well.

Board of inquiry is dark seek 30 units that involve the trade such as door of home appliance, guard against theft, car, percent of pass is amounted to 83% . Among them, door of guard against theft after service quality is the poorest, investigate this in all long for, consider the home, a hunderd schools the manufacturer of door of 4 guard against theft such as 10 thousand An Hemei hearts, besides long to long to receive before employee is being sent instantly after complaining a phone, will handle, the others is not nobody receives the telephone call 3, did not send a person to come round namely.

Finally, board of inquiry concludes, overall percent of pass amounts to quality of Guangzhou city service 84.5% , than 2006 86.6% reduced 2.1% . Nevertheless rank of this Guangzhou service quality still lies of the whole nation in upriver position. It is reported, when Chinese quality undertook 10 thousand lis investigating to Guangzhou first all right 2001, percent of pass is only 63% , in the whole nation the evaluation in city of 31 provincial capital is in in downstream.

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